Refund policy

At Shade Studio, we want you to leave loving your hair. Here is how we handle cancellations, refunds, and returns, in plain language.

Cancelling or rescheduling

We ask for at least 24 hours notice if you need to cancel or move your appointment. That gives us time to offer the spot to someone else.

Appointments cancelled with less than 24 hours notice may be charged 50% of the service price to the card on file. Missed appointments are charged the full service price.

If we ever have to move your appointment, we will contact you as soon as we know and offer you the next available time at no extra cost.

Consultations come first

Extensions, color corrections, and big color changes start with a consultation. We look at your hair in person, talk through what you want, and give you an honest plan and an exact price before you book the service.

Some goals take more than one visit. Color corrections in particular are usually built over several sessions. We will tell you that at the consultation, not after.

Services

We do not give cash refunds on finished services. If something is not right, tell us within 7 days of your appointment and we will make it right. In most cases that means a complimentary adjustment with your stylist.

Reach out and talk to us. We would much rather fix it than have you live with hair you are unhappy with.

Retail products

Unopened products can be returned within 14 days of purchase for a full refund. Products must be in their original, unopened condition.

Opened products cannot be returned. Sale items are final.

To start a return on an online order, email us with your order number and we will send you a return label. Once we receive the product, your refund is processed within 5 to 7 business days.

If a product arrives damaged or defective, contact us within 48 hours of delivery and we will replace it at no cost.

Questions

Email us at shaunabibi223@gmail.com and we will get back to you.

Shade Studio, 131 Brighton Ave, Long Branch, NJ 07740.